Delivery & Returns

All our in-stock items are dispatched within 3 working days of your confirmed order. Please check each product description for details about availability and specific delivery lead times. Custom made furniture is currently taking 10-12 weeks to produce and if there are likely to be any delays due to fabric availability we will keep you informed. Please note we currently only deliver to the UK mainland.

Small Items (table lamps, bedding, cushions): £6. Please refer to the individual product page for availability and delivery times. Medium Items (rugs, floor lamps): £15. Please refer to the individual product page for availability and delivery times. Mixed product orders will incur 1 delivery charge and this will be according to the cost of delivery for the heaviest/largest item. All furniture orders that require a two-man crew are delivered by our logistics partners who are really super guys and trained to assemble our products.  Our lead time for made to order furniture is 10-12 weeks. Once your order is completed you will be contacted with a suggested delivery date.

It is your responsibility to check that your ordered items will fit into your home. Please refer to our Measuring Up Guide and if in doubt please call us.

We hope you are delighted with your order but in case you are not then for non custom made items we offer a hassle-free 14 day period in which to return your items.

Small & Medium Items: If you wish to make a return please notify us within 14 days of receiving your item(s) via our contact form, quoting your order reference. We’ll send you a sales return form and return address. Please enclose the form with your item(s) in their original condition and packaging and return to us within 14 days of purchase. Please ensure items are packaged securely. We recommend a recorded mail service and cannot accept responsibility for items lost or damaged in transit. Once we receive your returned item(s) we will process a refund for the cost of the item(s). Please note that unless the item is faulty we do not cover the cost of posting an item back to us.

Return of large items: For larger items please contact us via the contact form to discuss return and we will schedule a collection with our delivery partner. Costs vary per item and the customer will bear all return shipping costs. Please speak with us before making your purchase if you would like to know any exact return costs. All goods must be returned unused, in perfect condition and remain in a re-sellable condition.

Custom Made Furniture - Products we make-to-order cannot be returned to us, as they are made especially for you. It is very important that you make sure you are happy with your chosen fabric, colour, measurement and item in general and that you double check all details before completing your order.